Tone Software’s (News - Alert) ReliaTel VoIP and UC management solution will soon be powering a new service offering for SPS’s Avaya and Nortel clients. Strategic Products and Services (SPS) has selected it to power its iCON Converged Network Management service, which will help it provide converged voice and data network management services with comprehensive management.
The iCON Converged Network Management platform from SPS is a turnkey monitoring and management platform, designed to work with complex and converged networks with voice, video, and collaboration content in real-time. With the addition of ReliaTel, it gains new visibility and management into offerings such as VoIP and UC. This provides real-time quality control over service, performance, availability, and communication, which helps businesses better expand their service portfolios at minimal cost.
There are several reasons why SPS chose Tone Software. With its multi-platform management abilities across VoIP, UC, SIP, TDM, and IT networks, regardless of manufacturer, it provided the interoperability that SPS needed to work best with all its clients. Furthermore, its network performance analytics, along with its traffic and capacity reporting, ReliaTel offers insight tools that can help truly optimize performance, and let managed service providers provide converged voice and data network management services of remarkable quality.
“ReliaTel’s unique ability to comprehensively manage VoIP, UC, and TDM technologies in one powerful solution makes it ideally suited for managed service providers such as SPS, whose growing client base has a diverse mix of communication and collaboration technologies that will continue to evolve,” says Tone Software’s president, Shirley Balarezo (News - Alert). “By integrating ReliaTel into the iCON service offering, SPS gains the strategic advantage of providing broader, more adaptable managed services that will help them grow their business and outpace their competition.”
SPS spent a good deal of time looking at all the options available, and it chose ReliaTel for a reason; several reasons, actually, all of which made it stand out above its competitors to provide a unified approach to keeping communications infrastructures running at their best. iCON combined with ReliaTel should provide high quality network monitoring and management for its customers, helping businesses run without a hitch.