The Avaya’s Partner Connection Days program in St. Paul, Minn., on April 25, 2013 will feature OAISYS’ (News - Alert) voice compliance and quality monitoring solutions.
OAISYS’s, a technology partner at the Avaya DevConnect program, Talkument voice documentation software provides businesses complete control over risk management, compliance, dispute resolution and other critical business concerns. While using its Tracer contact center recording and quality assurance solution, one can leverage call recordings to build highly effective compliance, process and risk management programs.
OAISYS portfolio of solutions attained compliance testing by Avaya for compatibility with Avaya IP Office 8.1 and Avaya Aura Communication Manager 6.2.
Brian Spencer (News - Alert), president of OAISYS said, “At Avaya’s Partner Connection Days, Avaya resellers will see first-hand how the integration of the OAISYS Talkument and Tracer applications with Avaya (News - Alert) unified communications solutions provides SMB and midmarket customers with sophisticated, simple-to-use and affordable voice compliance and quality monitoring feature functionality. Seeing demonstrations of OAISYS’ voice compliance and quality monitoring applications helps assure Avaya resellers that our solutions easily, reliably and cost-effectively maximize the benefits of the Avaya communications infrastructure.”
OAISYS asserted that it provides the most comprehensive solution for voice compliance and the solution features and functionalities are tweaked according to specific needs and requirements.
Colin Dash, group IT manager of Ink, a company that greatly benefits from the interoperability of Avaya and OAISYS, stated, “The installation of the Avaya-compliance-tested OAISYS Tracer application along with our Avaya IP Office solution has provided us with valuable insight into our key sales interactions. With Tracer, we are able to evaluate the performance of our sales teams, and this has allowed us to remunerate based on behavior rather than straight numbers. This has increased customer satisfaction and improved the effectiveness and efficiency of our sales operations.”
In related news, OAISYS call recording solutions were recently certified to be interoperable with BroadSoft (News - Alert) BroadWorks.
Edited by Ashley Caputo