It’s officially one week into 2013, have you settled upon a New Year’s resolution for your business yet? If not, how about ensuring that your organization as an operations group is proactive rather reactive? It’s simple and easy, yet brings about many effective results. No one knows this better than VoIP monitoring company Tone Software (News - Alert), whose Director of Strategic Technology, Amit Kapoor, discusses how to achieve this by investing in the company’s esteemed ReliaTel VoIP and UC Management Solution for Microsoft (News - Alert) Lync.
As you adopt this technology into your organization, you’ll find that ReliaTel delivers proactive, real-time management of Microsoft Lync, including Lync voice and video quality, conferencing resources and UC service availability, Lync UC and VoIP network performance, and overall Lync UC user experience. “It’s important to get that real-time visibility over what’s traversing your environment,” Kapoor adds.
With its robust ability to seamlessly manage users’ entire UC ecosystem, ReliaTel encompasses Lync front end, back end, and mediation servers, the underlying IPT and VoIP network, the primary VoIP switch – regardless of platform, third party SBCs and network transport devices, end users’ desktop resources and end users’ softphone call quality.
“Lync comprises many solutions that are built on top of your existing Windows ecosystem,” Kapoor explains, noting how ReliaTel ensures Lync UC quality and availability through key capabilities including:
- Proactive fault management: “Fault management means providing a complete and comprehensive visibility over your entire Windows Server solution set. It means providing visibility over those metrics that are uniquely Lync performance-oriented and means providing visibility over what’s actually happening over the various traffic and QoS metrics that’s traversing your Lync environment,” Kapoor explains.
- Real-time performance management: “In Lync platforms, you need to have instant visibility over the services,” Kapoor adds. This is essential to ensuring that your system operates efficiently.
To learn more, check out the video below:
To see the rest of these capabilities, be sure to check back for part two, coming out soon!
To learn more about Tone’s ReliaTel VoIP monitoring solution, visit www.tonesoft.com.
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Edited by Jamie Epstein