If you haven’t heard recently about how much VoIP phones and technology can revolutionize the business world, then you might need to reconsider the company with which you keep. For VoIP is quickly finding a home in the business sector as companies all over clamor to get their hands on the technology and chuck their old landline devices in the trash.
Voice over Internet Protocol, or VoIP, is quickly becoming ubiquitous in the voice communications market simply because of the countless benefits it affords.
One of the most important advantages afforded by VoIP phones are that they are cheaper than landline phones since there is no need to hire team members to manage the hardware and no need to purchase cost prohibitive capital expenditures. Conversely, VoIP phones work because of a simply installed software and IT managers only have to fork over some cash for simple off-the-shelf machines, which are responsible for the call routing. Most of VoIP calls are PC-to-PC, which is free, but even those that are PC-to-phone connection are a fraction of the cost of a regular phone service.
In addition to offering cheaper phone service, VoIP technology offers advanced call features such as call forwarding, call waiting, voicemail, caller ID and three-way calling; many of these services are included at no cost with the Internet telephone. Some other key benefits of VoIP include portability, as you can make and receive phone calls wherever there is a broadband connection by signing into your VoIP account; greater flexibility as it can be scaled up and down as much as needed; and easier setup as all one has to do is install software on the computer.
So with all the benefits afforded by VoIP, why are more companies not hopping aboard the VoIP bandwagon? The answer is become some fear they will experience phone issues such as poor voice or call quality. From dropped calls to what can only sound like wind on the other end of a call, phone problems frequently plague businesses and leave clients on the other end of calls feeling nothing short of frustrated. And, in today’s shaky economic climate where every second counts for businesses, poor phone quality can be particularly detrimental.
Fortunately for businesses out there looking to reap the benefits of VoIP without sacrificing call quality, Tone Software (News - Alert) has your back as the provider of voice management solutions was founded to deliver quality technology solutions that best serve the needs of its clients. Recently, Tone Software unveiled the ReliaTel Management Solution 4.0 Release, the latest version of its voice management solution which boasts advanced performance dashboards, prioritized trace route, alarms backlist and extended AccessPlus remote access.
The solution delivers expanded management intelligence, among other things. Designed to address the needs of managed service providers (MSPs), integrators and enterprises, the new 4.0 release optimizes operations while providing management views that augment operational efficiency, lower costs, and improve the ROI on voice over IP (VoIP) and unified communications (UC) investments, according to company officials.
“The culmination of customer and industry feedback helped shape the myriad of features that are included within the ReliaTel 4.0 release,” Amit Kapoor, director of strategic technology at Tone Software, shared in a recent company blog post.
For more on Tone Software’s latest release, click here.
Edited by Jamie Epstein