A recent case study featuring Tone Software’s (News - Alert) voice management solution ReliaTel offers some interesting points about voice management.
Global Network Operations sells 24/7 managed services for both enterprise and carrier clients throughout North America and Europe. The company maintains Network Operations Centers (NOCs) in both Tampa and London, and manages network operations of voice suppliers and others. Company officials believe that their clients should be able to move away from expensive self-owned and self-maintained network facilities that strain profit margins.
GNO officials needed a monitoring and management product that supported legacy TDM technologies still commonly used, as well as the IP networks their clients had. So they looked for a monitoring and voice management product that could offer comprehensive support for Avaya (News - Alert) devices and monitor and manage TDM- and IP-based devices from Nortel, Mitel and Cisco.
It would also need Avaya traffic and performance reporting capabilities and enough scalability to grow as new customers are added, along with security to allow each reseller a view of only their own customers' network elements.
They chose the ReliaTel Management product from Tone Software, which has the capability to manage diverse TDM and IP based devices from Avaya, Nortel (News - Alert), Cisco, and Mitel.
ReliaTel can establish access to end-customers’ networks based on their configuration – “through pure IP connectivity, dial-up, serial, buffer boxes, or other methods,” ReliaTel officials say, adding that GNO “then used the ReliaTel pre-configured Foundation Kits to quickly implement full fault and performance management for numerous customer devices.”
GNO used ReliaTel’s private label option to brand the web interface for their clients’ use, and provide each GNO client with a secure view of their end-customers’ network landscape.
GNO officials say the ReliaTel product gives them several advantages, such as management capabilities that could meet and exceed those found in Avaya tools, the flexibility to manage diverse systems and rapidly bring new clients under management, robust notification and cut-through access to remotely administer and control devicesanf customizable traffic and performance reporting facilities.
Along with these are the ability to visually map and securely view each individual end-customer's network and stability with “minimal support effort.”
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.Edited by Carrie Schmelkin