To ensure quality and service across next generation IP networks, including legacy TDM technologies, Global Network Operations Ltd (GNO), a leading provider of 24 x 7 managed services for both enterprise and carrier clients throughout North America and Europe, adopted Tone Software’s (News - Alert) ReliaTel voice management solution. It was selected after the managed services provider evaluated two leading network monitoring and management (NMM) systems, both of which fell short of the functional requirements and expectations of GNO, according to company officials.
According to GNO, the ReliaTel voice management solution from Tone Software offered flexible capabilities to manage diverse TDM and IP based devices from Avaya, Nortel, Cisco (News - Alert), and Mitel.
During the evaluation of Relia Tel, GNO saw that ReliaTel easily established access to end-customers’ networks based on their configuration – through pure IP connectivity, dial-up, serial, buffer boxes, or other methods, according to a case study.
Once convinced, GNO then used the ReliaTel pre-configured Foundation Kits to quickly implement full fault and performance management for numerous customer devices.
GNO said that when the evaluation was complete, the company selected ReliaTel as the primary network operations center (NOC (News - Alert)) management solution. Concurrently, GNO also exploited ReliaTel private label option, branding the solution’s web interface for their clients’ use, and providing each GNO client with a secure view of their end-customers’ network landscape, asserted GNO.
GNO’s main reasons for adopting ReliaTel solution were:
- Strong voice management capabilities that could meet and exceed those found in Avaya (News - Alert) tools
- Flexibility to manage diverse systems and rapidly bring new clients under management
- Robust notification and cut-through access to remotely administer and control devices
- Customizable traffic and performance reporting facilities
- Ability to visually map and securely view each individual end-customer's network
- Stability of the ReliaTel solution, that required minimal support effort
GNO said that ReliaTel provides the ability to manage many manufacturers’ devices, enabling clients to extend support to all of their end-customer’s network devices and appliances.
In summary, through ReliaTel, GNO now delivers a strong operational management solution to their clients that provides both significant economic advantages, and the ability to immediately support a broader range of voice and network technologies for their end customers. As businesses continue to migrate to new IP based voice technologies, GNO said that its clients can be assured that they have the management flexibility they need to capture more service opportunities and drive more revenue.
In a statement, commented GNO’s President Tom Brunette, "Utilizing ReliaTel as our NOC management solution has helped to accelerate GNO’s business growth and profitability. We can now provide management services for a broader range of TDM and IP technologies, and we can deliver that service at an attractive price that has significant economic advantages for our clients."
Ashok Bindra is a veteran writer and editor with more than 25 years of editorial experience covering RF/wireless technologies, semiconductors and power electronics. To read more of his articles, please visit his columnist page.Edited by Carrie Schmelkin