Telecom solutions provider Vodafone Iceland has selected CTI Group (News - Alert) (Holdings) Inc.’s SmartRecord carrier-grade call recording solution as its hosted call recording solution.
With SmartRecord, Vodafone Iceland is now able to record telephone conversations on its next generation IP multimedia BroadSoft (News - Alert) BroadWorks voice platform. Company officials said that this is helping their customers meet regulatory, quality management and legal demands.
Ragnheiður Guðmundsdóttir, head of product management and marketing at Vodafone (News - Alert) Iceland, said that that the selection of CTI Group’s Hosted Call Recording Solution, SmartRecord, was won against stiff competition.
“The rich functionality and technical innovations of SmartRecord, supported by an efficient, knowledgeable and responsive commercial and technical team at CTI Group was impressive and well received by our product management team,” Guðmundsdóttir said.
A geographically distributed, hosted, IP multimedia subsystem (IMS) deployment, Vodafone Iceland’s (News - Alert) next generation network spans multiple countries and handles multiple network methodologies. The choice of IMS environment enables scalable deployment, provisioning, and generate higher revenues per end-user, said company officials.
“SmartRecord enables Telcos to brand the application as their own and its multi-tenant architecture is ideal for hosted VoIP providers such as Vodafone Iceland that needs to centralise recording across multiple sites,” said Andy Wilson, vice president for Worldwide Sales at CTI Group.
With the integration of the SmartRecord platform into IMS environment, Vodafone Iceland expects to deliver a crucial regulatory application. Company officials believe that this will increase user functionality and enable enhanced application revenues.
Company officials said that this validated deployment in an IMS environment opens the door for enabling a call recording application -- regardless of user network access methodology – especially in VoLTE and other wireless environments.
Wilson said that the multi-national, multi-company coordination between Vodafone Iceland, Ericsson, and CTI Group has delivered a scalable, revenue generating application for Vodafone Iceland’s next generation network. He believes that it will be of extraordinary value to Vodafone Iceland’s increasingly mobile workforce.
In other industry news, Voice management leader Tone Software (News - Alert) has made its DYNA-STEP(TM) Dynamic STEPLIB and ISPF Library Management Solution 3.0 Release, a release that features new ISPF application to control allocations and concatenations, immediately available.
The release also boasts the ability to simultaneously run multiple versions of identically named load modules in separate screens of an ISPF session, thus expediting the testing and roll out of upgrades and new z/OS applications, according to company officials.
Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.Edited by Carrie Schmelkin