For the past five years, Tone Software (News - Alert) – a leading provider of voice management and global business solutions –has looked forward to the IAUG Global Conference, an event sponsored by the International Avaya (News - Alert) Users Group (IAUG), and this year is no exception.
Tone Software has been an Avaya DevConnect (News - Alert) Partner for over 5 years and a considerable portion of its current ReliaTel users are Avaya shops.
This year’s event, held May 22-26 at Ceasers Palace Las Vegas, Nev., promises to offer more than 200 educational sessions, more than 130 technology vendor exhibits and access to prominent people, including industry leaders, IT experts and peer networking.
With more than 6,000 members, IAUG combines the previous Avaya and heritage Nortel (News - Alert) user groups into one of the world's largest international organizations for communications technology professionals. IAUG Global Conference 2011 is the first gathering of this worldwide user community since the organization's official launch in 2010.
This year, Tone Software is eager to take advantage of the “excellent venue” to connect with the Avaya user community as well as many of the other Avaya DevConnect partners and Avaya Business Partners.
“The direct interaction with the users provides clarity on what technologies are currently being adopted, how those technologies are meshing with existing IT and network environments, and what issues and challenges Avaya users are facing as they advance their communications initiatives and roll out new voice services,” Tone Software’s Director of Marketing Tracey Whitney told TMCnet. “Tone’s ReliaTel VoIP QoS and Converged network management technology is used in many Avaya-centric environments to manage Avaya VoIP QoS through direct analysis of Avaya RTCP data, as well as managing the physical Avaya communications infrastructure, so we really enjoy interacting one on one with Avaya users to help them address their convergence challenges, and show them ways they can cost effectively ensure voice quality and service levels through our ReliaTel solution.”
Not only will the voice management company be attending the event, but one of its own, Amit Kapoor, director of strategic technology advancement, will be presenting.
Kapoor, who has over 14 years of experience in the telecommunications industry, will speak from 9:45 to 10:45 a.m. Thursday, May 26, in a session entitled “The Language of VoIP QoS – Demystified.” The session will address what the various VoIP quality metrics mean, how you can use them to accurately identify and resolve VoIP quality and service issues across your converged Avaya communications infrastructure, and how VoIP quality metrics are related to common quality symptoms.
“The session Amit Kapoor will present is entitled ”The Language of VoIP QoS – Demystified”, and it is intended to do just that – take the guesswork and unknowns out of supporting VoIP,” Whitney said. “The session focuses on the terminology, impact, and utilization of QoS metrics in a VoIP environment. “
“For many users, working with VoIP quality metrics is somewhat new, and they can really benefit from an educational session that explains the different metrics, which are the most important to collect and analyze, what their interdependencies are, and how they manifest into user experience,” she added. “Even seasoned VoIP users who are supporting a VoIP environment will benefit by better understanding of what the likely causes are when their users report various conditions of bad user experience. “
Attendees will learn: the most significant and useful VoIP QoS metrics, and how those metrics impact the user’s overall communications experience; how VoIP QoS metrics and analytics are impacted by underlying network conditions; the QoS symptoms that typically surface in these situations; the key troubleshooting techniques to correctly pinpoint causes of VoIP quality issues; and the correct actions to address and resolve those issues.
So who should attend this session? Anyone who is responsible for delivering VoIP QoS and quality service levels for their organization or their clients should attend.
“It will be particularly useful for those directly involved in a support role for VoIP networks and voice quality, or supporting their clients’ voice quality,” Whitney said.
When asked to name the most important thing that participants can take away from the presentation, Whitney said, “a better understanding of how to use VoIP QoS metrics to isolate, diagnose, and resolve voice quality issues – and how the metrics relate to what the user reports as the problem.”
“Through this session, they’ll be better equipped to support their environments, and able to resolve quality issues more rapidly – which will definitely boost the voice quality service levels for their organization,” Whitney added.
Carrie Schmelkin is a Web Editor for TMCnet. Previously, she worked as Assistant Editor at the New Canaan Advertiser, a 102-year-old weekly newspaper, covering news and enhancing the publication's social media initiatives. Carrie holds a bachelor's degree in journalism and a bachelor's degree in English from the S.I. Newhouse School of Public Communications at Syracuse University. To read more of her articles, please visit her columnist page.Edited by Rich Steeves