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VoIP Call Center Feature Articles

June 11, 2008

New Release of MERA IP Centrex v.1.2.0: More Services to Add Value to Customers' Business

By Tim Gray, TMCnet Web Editor

MERA Systems (News - Alert) today announced the release of a new version its  MERA IP Centrex,  a solution that is a class 5 full-features softswitch that delivers PBX (News - Alert) functionality as a service.
 
MERA Systems, a developer of tandem softswitches and session border controllers for VoIP, said the MERA IP Centrex v.1.2.0. MERA IP Centrex v. 1.2.0 allows a wider range of services and features more convenient tools of system administration.
 
The latest and most important innovation in version 1.2.0, according to the company,  is a voice mail service that allows subscribers to receive, record and store voice messages in a personal voice mail box.
 
For example,  if a subscriber can not answer the call, the incoming message may be recorded and an email notification can be sent to the called party. The subscribers can also manage voice mail messages: listen, save, and delete them via WEB interface or IVR using their phones.

MERA IP Centrex v.1.2.0 includes automatic media proxy capability when at least one of the user’s endpoints is behind a NAT router. This new functionality ensures end-to-end connectivity to corporate and private user terminal equipment sitting behind NAT routers. The new fields, including IP addresses of endpoint devices and disconnect codes, are now displayed in the CDRs for more convenient analysis of the terminated calls.
 
A number of issues fixed in the new version of MERA IP Centrex including sending of the authorization packets to the RADIUS-server when the "Call Transfer" function is in use, which resulted in the wrong billing before; and failure of the “Three-party conference” function for subscribers, whose call was “unparked”
 
Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Tim Gray’s columnist page.

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