VoIP test systems provider Minacom announced today the introduction of its latest product, the Zoey interactive VoIP test agent.

 

In a press release, Minacom described Zoey as “an automated Interactive Voice Response (IVR) agent customers can call to test their own service quality.”

 

Zoey’s capabilities are quite intriguing, since it puts VoIP testing in the hands of customers themselves.

 

Using Zoey, VoIP subscribers can check the quality of their VoIP by evaluating factors such as noise, echo, and fax transmission, Minacom explained in its announcement.

 

The new product can be integrated into existing service providers’ 1-800 customer service systems, and is capable of objectively reporting service quality in simple language.

 

“If a problem is identified with the service itself, Zoey can transfer the call to customer support, along with detailed test results that help technical staff identify and resolve the issue as quickly as possible,” Minacom explained.

 

 

Zoey measures more than 50 analog and IP service quality metrics, and stores the information it finds in a central repository using the DirectQuality R7 platform. Test results are then accessible from any web browser, including on mobile devices.

 

VoIP self-install customers often get up and running using online FAQs, but may require additional support with problems such as blocked caller ID, echo, or non-functioning voicemail, Minacom’s CEO, Michel Nadeau noted in a statement.

 

“Zoey solves these problems while reducing support costs and giving operations staff the information they need to keep subscribers talking,” Nadeau said. “Interactive VoIP testing is the missing element in most self-install VoIP service strategies.”