Network Service Assurance provider RADCOM has announced that a major voice over Internet protocol (VoIP) operator in North America has purchased its next generation networks (NGN) Service Assurance solution.

The VoIP operator supplies voice and messaging services over broadband networks. To this operator providing quality of service, real time customer experience, and troubleshooting subscriber experience are of essential importance to satisfy and retain its customers.

Company officials said that to monitor customer experience on its network, the VoIP operator purchased RADCOM’s Service Assurance System with VoIP probes and also the QTrace online call trace tool.

With QTrace online call trace tool, this VoIP operator expects to see the total correlated call, end-to-end over multiple sites, multiple protocols and multi-legs.

Company officials said that RADCOM was the only company who could supply the VoIP operator with a solution, enabling it to assure Quality of Service for NGN networks on all legs of the call and for all protocols on all networks.

RADCOM’s solutions are expected to enable the VoIP operator to monitor and improve the voice quality of millions of minutes of VoIP calls.

Gal Haselkorn, president at RADCOM, said that one of North America’s major VoIP providers has determined that RADCOM was the best company to assure quality for its customers.

“VoIP is rapidly expanding in the North American market and we believe that RADCOM has a unique solution for assuring Quality of Service and monitoring real customer experience in this market,” Haselkorn said.

RADCOM provides innovative service assurance solutions for communications service providers and equipment vendors. The company specializes in solutions for NGN, both wireless and wireline.

Earlier last month, RADCOM announced addition of cellular capabilities to its innovative QTrace Real-Time tracing application.