Introducing innovation in communications is not as common as we may want to believe in the enterprise space. It’s a challenge to get the decision-maker to pull the trigger on a large-scale project that cost hundreds of thousands – if not millions – of dollars and instigate change management that trickles down to all users throughout the organization.

Still, there are benefits for the enterprise willing to embrace Voice over Internet Protocol (VoIP), if they know where to start. To that end, Verv Tel has announced the launch of their telecom system designed specifically for the B2B market in the U.S. The platform extends VoIP capabilities so clients can easily improve the communications experience so as to protect the overall customer service standard of quality.

Streamlined communications brings a lot to the table for any sized business, but the quality has to meet expectations. The VoIP switch has come a long way in quality performance and network configuration. For Verv Tel, this is one of their key value propositions as not all network devices are equipped to handle network traffic generated by the implementation of VoIP. Verv Tel focuses on the configuration on the client site to ensure consistent quality and performance.

“We wanted to address an industry challenge concerning lack of security in the industry,” said Kevin Kelly, founder and CEO of Verv Tel, in a company press release. “The result is the secure, intelligent VoIP platform that can be used by any business to solve their communications needs with one solution.”    

One of the key selling points Verv Tel is using in its positioning is the challenge VoIP switch providers sometimes face in providing quality customer service and delivering products as advertised. While such challenges can plague every industry, the provider is hoping to position itself as one that can educate the market on expectations, streamline the buying process and address security issues that tend to plague VoIP connections.

To that end, every VoIP switch provider should be focused on the same outcome. If the goal is to expand offerings in the enterprise space, providers will have to do more than bash the competition if they hope to get in the door. The key is to demonstrate robust solutions, industry-leading uptime and support that is second to no one else. Many providers promise to meet all three; real-world examples will provide the necessary backup on each one.

If it’s time to make the switch to VoIP in your environment, do your homework to vet the right provider. Most will promise the world – make them prove they can deliver it.