With voice over Internet protocol (VoIP) transforming business communications, VoIP vendors offering technology and services like a VoIP switch are seeing a constant increase in their customer base.

The best thing about a VoIP platform is its cost effectiveness. According to MyVoIPProvider.com, VoIP offerings like an IP PBX (News - Alert) can also bring a much higher level of efficiency to businesses and save more office space.

One of the reasons for this is a legacy PBX is bulkier. It has in-house hardware that divides phone lines into extensions within a company and connects internal calls using circuits and telephone lines. The advantage of cloud-based PBX is that there is no on-premises hardware, and the cloud PBX connects calls using the Internet instead of physical wires.

Further, a cloud-based PBX offers cheap extension plans. The average rate of extension is around $20/month per extension. The extension is easily scalable and adds up in savings each month. The service especially benefits small and medium-sized businesses that can’t afford more expensive hardware PBX.

IP PBXs are cheaper also because they allow calls to take place via the Internet. Calls made over the Web are much less expensive since service providers do not have to rely on huge infrastructure for the delivery of the calls. And since an IP PBX is managed off-site, companies are free from the responsibility of maintenance, upgrading, and configuring the PBX as time goes on and the workforce changes. The service is easy to install and maintain in addition. 

One of the best features of cloud PBX is that it allows you to work with remote employees. The service is perfect for firms that have employees working from home, the field or multiple locations. Employees can tap into their office extensions from just about anywhere.  Regardless of the location of employees, a PBX and a VoIP switch makes it easy for companies to connect with their entire workforce in more efficient manner.