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VoIP Switch - SygmaTel Builds Successful Retail Business Platform Using PortaOne VoIP Switch

February 26, 2013


VoIP switch provider PortaOne (News - Alert) has revealed that SygmaTel, a provider of network services, has selected PortaOne PortaSwitch communications services and subscriber management platform.

Established in 2003, SygmaTel initially focused on delivering domestic and international voice, data and signaling services on a wholesale basis from its operations center in Egypt to telecoms throughout the Middle East, with routes stretching from Bangladesh to the United States.As it expanded its footprint to offer hosted retail services, the company wanted to assemble an infrastructure that supports the growing needs of its customers.

"Our goal with SygmaFone, our new retail service company, is to give operators the ability to provide any kind of customer-facing service—even some that haven't been invented yet," said Muhammad El-Sergani, operation manager for SygmaTel, in a statement. "Having PortaSwitch helps a lot with the backbone of the network."

El-Sergani also liked the PortaSwitch open API that provided the company with a number of service modifications as well as its customer management/provisioning/billing software. “Out of the box it provides everything any company would need, from a small IP-PBX (News - Alert) to a carrier-grade wholesale platform."

The PortaOne PortaSwitch consists of a billing software system, Class 4-5 softswitch and media application servers. It helps companies to launch virtually any kind of telecommunications business model and is touted as being ideal for unifying voice and data traffic while supporting a wide range of value-added services.

Moreover, the highly scalable softswitch allows other telephony elements to integrate with Web applications like e-mail, messaging, Internet and video streaming. It even delivers Class 5 features for hosted IP-PBX or IP Centrex, as well as Class 4 features like call forwarding/follow-me, call transfer, instant messaging, teleconferencing, call recording and automated IP phone provisioning.

Edited by Jamie Epstein

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Intro to Basic System Features

Accounts Overview
An account is a logical entity usually representing some logical or physical end point in the VoIP network.

Customers are logical entities in the system for which invoices will be generated. They may be termination partners, resellers of a service, or a virtual .

Tariffs and Rates
Tariff is logical entity in the system, which represents rules for rating and billing calls made by Account or Customer to which this Tariff has been assigned.

Balance and Credit Limit
In addition to Tariff, each Customer or Account, except Root Customer, has those two basic rating/billing parameters associated with it – Balance and Credit Limit.

Intro to Advanced System Features

On-Net Routing
On-Net Routing is the feature that allows placing calls from one account in the system to another account in the system.

Ability to Charging On-Net (Account-to-Account) Calls
In some cases it might be necessary to charge either caller or callee or both for the on-net call based on per-minute rate.

Automatic Database Backup
The Softswitch includes the system which allows performing automatic backup of the database periodically.

Ability to Get exchange rate using external script
Exchange rates can be set using external custom script.

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