An increasing number of businesses want access to more flexible telephone numbering, and the ability to choose a geographic phone number outside of their local area code, according to a new report published by Telappliant. Hence, many companies are continuing to switch over to VoIP and getting rid of traditional landlines.
Telappliant’s newly released survey interviewed 175 U.K-based businesses from a variety of industries and noted that 63 percent of businesses have successfully been using VoIP telephony for three or more years, nearly 15 percent of businesses have been using VoIP between one to two years, and 22 percent less than a year.
Tan Aksoy, CEO at Telappliant, said that VoIP telephony is an attractive proposition, particularly for small and medium-sized businesses as they can dramatically cut operating costs, improve workforce productivity, and enhance customer service without investing in expensive IT equipment.
“VoIP offers a genuine long term solution that is scalable and practical without taking risks – which in turn allows businesses to be more agile and responsive to customer needs,” Aksoy added.
According to findings, the primary business drivers for switching to VoIP include the need to reduce communications costs, powering working out of the office, improving operational efficiencies, and driving customer care and call center support.
Further, almost a quarter of businesses (nearly 23 percent) are saving more than 60 percent of their annual telephony costs after beginning to leverage VoIP. .Telappliant owns one of the largest VoIP networks in the UK and has over 80,000 subscribers benefiting from its telephony services.
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