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VoIP Switch - New Survey Says Businesses Are Continuing to Switch to VoIP Telephony

July 12, 2012


An increasing number of businesses want access to more flexible telephone numbering, and the ability to choose a geographic phone number outside of their local area code, according to a new report published by Telappliant. Hence, many companies are continuing to switch over to VoIP and getting rid of traditional landlines.

Telappliant’s newly released survey interviewed 175 U.K-based businesses from a variety of industries and noted that 63 percent of businesses have successfully been using VoIP telephony for three or more years, nearly 15 percent of businesses have been using VoIP between one to two years, and 22 percent less than a year.

Tan Aksoy, CEO at Telappliant, said that VoIP telephony is an attractive proposition, particularly for small and medium-sized businesses as they can dramatically cut operating costs, improve workforce productivity, and enhance customer service without investing in expensive IT equipment. 

“VoIP offers a genuine long term solution that is scalable and practical without taking risks – which in turn allows businesses to be more agile and responsive to customer needs,” Aksoy added.

According to findings, the primary business drivers for switching to VoIP include the need to reduce communications costs, powering working out of the office, improving operational efficiencies, and driving customer care and call center support.

Further, almost a quarter of businesses (nearly 23 percent) are saving more than 60 percent of their annual telephony costs after beginning to leverage VoIP. .Telappliant owns one of the largest VoIP networks in the UK and has over 80,000 subscribers benefiting from its telephony services.

Back in May, the company was short-listed in the 'Best Internet Telephony' (News - Alert) category by the Internet Services Providers' Association (ISPA UK) for their 14th annual awards.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.

Edited by Jamie Epstein

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Intro to Basic System Features

Accounts Overview
An account is a logical entity usually representing some logical or physical end point in the VoIP network.

Customers are logical entities in the system for which invoices will be generated. They may be termination partners, resellers of a service, or a virtual .

Tariffs and Rates
Tariff is logical entity in the system, which represents rules for rating and billing calls made by Account or Customer to which this Tariff has been assigned.

Balance and Credit Limit
In addition to Tariff, each Customer or Account, except Root Customer, has those two basic rating/billing parameters associated with it – Balance and Credit Limit.

Intro to Advanced System Features

On-Net Routing
On-Net Routing is the feature that allows placing calls from one account in the system to another account in the system.

Ability to Charging On-Net (Account-to-Account) Calls
In some cases it might be necessary to charge either caller or callee or both for the on-net call based on per-minute rate.

Automatic Database Backup
The Softswitch includes the system which allows performing automatic backup of the database periodically.

Ability to Get exchange rate using external script
Exchange rates can be set using external custom script.

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