Teo, a provider of telephone and network solutions including Unified Communications (News - Alert), VoIP solutions, E911 and secure TSG-6 offerings, has just launched a professional softphone designed specifically for telephone operators and receptionists in any business environment.
The new Teo Voice Operator Panel is tailored for a single user to efficiently delegate and manage numerous inbound calls to any number of organizational recipients, via a touch screen monitor that comes with a drag and drop-style interface.
This new product is one of the many VoIP solutions phones powered by the company that can significantly improve the processes needed to connect conversations together for valuable interaction, company officials stated.
The softphone panel includes a wide array of features that help users manage incoming calls with ease and accuracy. One impressive feature is efficient call overflow management which allows users to tailor preferences to either forward incoming calls to another line or route directly to voicemail. The softphone also enables intelligent coordination to prioritize and steer calls. Each call gets an icon display that shows the status of either ringing, on hold, or picked up and a background color indicating the processing priority such as red, orange and green for intelligent routing. In addition, visual ID capabilities allows for the display of a caller’s photo with the company name they work for and their title.
Teo's Voice Operator Panel seamlessly integrates with existing systems like Outlook contacts, LDAP directories, XMPP, MSN and CRM applications to provider the best VoIP solutions calls possible.
“Teo’s Voice Operator Panel simplifies call management and increases accuracy for receptionists and other administrative personnel via a drag-and-drop, highly intuitive interface,” said Thomas Beck, director of marketing and business development at Teo, in a statement.
“We first demonstrated our dedication to simplifying everyday communications processes with the launch of our innovative Unified Communications platform, and the Teo Voice Operator Panel is yet another example of this dedication to simplification and innovation,” Beck added.
Recently, Teo announced the results from a survey focused upon Unified Communications (UC) and its expansion within business operations. The study entitled, “The State of Unified Communications: Adoption Drivers in 2011” revealed that most of those participants who played a part in this survey are at this time heavily limited in their ability to work effectively outside the office, due to lagging or virtually no UC functionality at all.
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Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Jamie Epstein