Empirix Webinar Focuses on Importance of Voice Quality in SIP-Based IP Telephony
May 10, 2010
By Susan J. Campbell, TMCnet Contributing Editor
No matter how advanced technology becomes for the enterprise, voice communications will always be essential to the overall success of the organization. As a result, voice quality is critical as a poor quality experience when interacting with a customer can drive customer churn and hurt the market perception of the company.
To help companies to understand the value and necessity of voice quality in the SIP-based IP telephony network, Empirix (News - Alert) is offering a free webinar:
Voice Quality in SIP-based Networks: Assuring a Positive Customer Experience on Wednesday, May 26, 2010 at 2pm ET.
In reality, there are several factors that can impact the performance of voice calls on an IP network, making the identification of issues difficult. In addition, the migration from a TDM PBX (News - Alert) to IP can be difficult and troublesome. The network directly affects the experience for the customer, putting even more importance on the ability to accurately identify when a problem is occurring with voice quality.
This free webinar session will focus on identifying, troubleshooting, and preventing IP telephony voice quality issues in the enterprise. Attendees to the webinar will gain a better understanding of how to deploy SIP-based IP telephony; essential best practices in managing the customer communications experience; and effective voice quality problem resolution and prevention of quality problems in the future.
Targeted audience members include enterprise and contact center operations managers, enterprise and contact center technical leads; and managers of data and telecom networks. Presenters include Walter Kenrich (News - Alert), Director of Product Management at Empirix, and Stefania Viscusi, Assignment Desk Editor for TMCnet.
Register Now!
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.Edited by Stefania Viscusi