Empirix VoIP Monitoring with IntelliSearch Helps Companies Quickly Fix Performance Problems
March 04, 2010
By Susan J. Campbell, TMCnet Contributing Editor
Empirix, a Bedford, MA-based provider of VoIP monitoring solutions, recently announced the release of the OneSight Voice Quality Assurance solution, which provides the enterprise with a way to optimize their IP telephony networks through the active monitoring of bi-directional voice quality across multiple geographically dispersed sites.
TMC’s Stefania Viscusi recently spoke with Walter Kenrich (News - Alert), director of Product Management at Empirix, during a podcast, to get a better understanding of how voice monitoring can help companies to fix performance problems.
Kenrich noted that the OneSight Voice Quality Assurance solution can deliver value to companies in a number of different ways as it can help lower the mean time to repair a quality issue. Empirix (News - Alert) provides the customer with tools to proactively troubleshoot voice quality issues before the customers or end users start complaining about quality issues.
Specific components of the OneSight solution like IntelliSearch allow the IT manager to look at infrastructure components in cases where the network stats are not in line. IntelliSearch allows them to dig in and find out what is going on with that particular call and identify the network elements that could impact the quality of the call.
“We want to be able to look at those types of infrastructure components and be able to pull up those things on voice quality basis so IT manager can resolve the router or gateway issue and improve voice quality,” said Kenrich.
This solution component allows the IT manager to isolate specific parts of the network to identify the exact problem location. With this type of view, they can easily isolate the problem and readily fix it so users and customers are not affective. This approach makes IT more proactive on issue resolution and delivers a fast ROI as a result of the reduced man-power to identify and fix the problem.
For more check out the VoIP Monitoring channel on TMCnet.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.Edited by Stefania Viscusi