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Customers demand clear, noiseless call quality without interruption or interference, and common network conditions can seriously degrade VoIP quality and performance, according to Tone Software.

VoIP-based technologies are becoming very popular amongst businesses as they have the potential to cut costs, increase productivity and deliver significant ROI.

But this technology is useless if two people can’t hear each other clearly. Tone Software (News - Alert) notes that this issue can be addresses by adopting a holistic approach that enables the interdependence of voice and the network to be viewed and managed as a whole.

The company cites the example of call servers that are often at the top of the suspect list when trying to get to the root of poor VoIP quality and service issues. Enterprises are surprised to find that the actual cause of trouble lies in the complex underlying network infrastructure.

"Poor voice quality, greater network latency and diminished service levels can seriously jeopardize your desired VoIP benefits and ROI," said Amit Kapoor, director of strategic technology advancement for Tone. "When it comes to voice and data, you could say it comes down to -- united we stand, divided we fall. In order to deliver on the promise of VoIP, a holistic management scheme must be implemented to provide end-to-end visibility and control over both the voice and network domains that define VoIP."

Tone encourages companies to implement a management strategy where both network and voice teams have insight into the impact of their actions. These teams should work towards achieving optimum VoIP communications.

Companies can also utilize deep VoIP QoS metrics to rapidly find and resolve the correct quality imparing voice issues. Proactive monitoring and management of voice traffic levels, new applications, network configuration changes and the like, can also deliver the companies the desired level of VoIP quality.

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