A new five-year standard warranty on most remanufactured and repaired telephones sold through the Black Box (News - Alert) Resale Services division, has been announced by Black Box Corporation, an industry leading provider of voice communications, data infrastructure and product solutions.

 

Black Box Resale Services is a top provider of certified repaired and remanufactured telephone equipment. A standard two-year warranty on repaired and remanufactured telephones had previously been offered by the group.

 

'Extending the standard warranty period demonstrates our unyielding commitment to quality. We are excited to offer this increase in coverage because it gives our customers even more confidence in our commitment to exceptional quality standards. Our phones are refurbished by a team of highly skilled technicians who also administer a unique and rigorous testing and certification process. Our out-of-box success rate on products under the Black Box warranty is greater than 99 percent,' Becky Sorenson, general manager of the Black Box Resale Services division, stated. 'We are proud to stand behind our quality assurance processes and continue to strive to deliver the highest value to our customers.'

 

Warranty information, as an added value for clients, is accessible anytime through the Black Box Resale Services website. By entering the serial number in the support section of the division's website, customers can view the warranty information for any phone sold by Black Box Resale Services.

 

The website, in addition to online warranty and inventory management, contains customer-specific portals that include a product store with customized product information, order histories and shipment tracking. Customers, through this streamlined web ordering are offered with an easy way to access warranty, tracking and online purchases.

 

Black Box Resale Services, for over 20 years, has offered top-of-the-line remanufactured components from Avaya, Siemens and NEC.

 

Discontinued components from Aspect (News - Alert) and Executone as well as hard-to-find items such as Polycom/SpectraLink wireless phones are offered by Black Box Resale Services. New name-brand equipment like Cisco, Polycom, Aastra, Plantronics (News - Alert) and Clear One are also provided by the division.

 

An advance replacement and repair program and carries over 15,000 items in stock and ready to drop-ship is provided by Black Box Resale Services. The company's priority is to be the single-source provider of quality remanufactured solutions.

 

Black Box Resale Services, in addition to the increased five-year warranty coverage on most remanufactured phones, continues to provide a standard two-year warranty period on most other repaired and remanufactured equipment.

 

In related news, Black Box Corporation has been recognized by CRN Magazine as one of North America's top technology integrators. This is the ninth year in a row that Black Box is named a top 100 IT solution provider in the prestigious VAR 500.