As operators worldwide shift to open source VoiceXML (News
)-based applications over proprietary systems for advanced voice and data service offerings, it is becoming more and more necessary that they have cost effective solutions to meet market demands.
Interact is a developer of communication solutions for enterprises and operators.
Together, Interact's VoiceXML/CCXML-based Interpreter SPOT and Aculab’s (News
) Prosody X, make it possible for service providers and enterprises to cost effectively have high-density carrier-grade voice application processing.
This means they can quickly bring new solutions to market including (IVR), voice portals, conferencing services, voicemail, unified messaging platforms and prepaid services.
The combined offering is available immediately. And, according to the companies, their years of experience will guarantee customers can achieve long term success in the ever changing market.
"We are delighted at the partnership with Interact and being able to offer our customers what we believe is the industry’s most powerful and scalable, high performance VoiceXML/CCXML based solution," said Chris Gravett, Sales and Marketing Director at Aculab.
"Most interpreters on the market today, as high level applications become more dense and complex, experience operational barriers, even at medium densities. The combination of the Interact SPOT interpreter and Prosody X means solutions that handle hundreds to thousands of simultaneous calls can be confidently specified with no performance bottlenecks.”
Interact made headlines just yesterday with the announcement
that it would now include speech engines from Loquendo
in its VIP V6 Platform. Loquendo's (News
) various language offerings allow Interact to offer speech solutions to their expanding client base that improve caller interaction and reduce wait times, among other benefits.
Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.
Edited by Stefania Viscusi