Interactive Intelligence, a provider of unified business communications, has selected Aculab’s (News - Alert) Prosody X media processing technology to provide enabling technology for their Interaction Gateway.

 

A provider of enabling technology for the communications market, Aculab’s next-generation Prosody X rich media processing platform for IP applications—with its IP-to-TDM gateway functionality—addresses Interactive Intelligence's design requirements for their Interaction Gateway (News - Alert).

 

Prosody X has provided the necessary voice/fax media processing functions and configuration options to enable Interactive Intelligence (News - Alert) to meet its demanding system specifications.

 

Interaction Gateway provides a TDM-to-SIP gateway when integrated with the Interactive Intelligence all-in-one communications software suite. The suite includes the Customer Interaction Center (CIC) product for contact center automation, and its Vonexus (News - Alert) Enterprise Interaction Center (Vonexus EIC) product for enterprise IP telephony.

 

In addition, when used with the Interactive Intelligence Interaction Dialer product, the Interaction Gateway gives “high-volume outbound contact centers accurate predictive call analysis capabilities.”

 

Dr. Donald E. Brown, president and CEO at Interactive Intelligence said, “Aculab has helped us deliver on our mission by understanding our focus and listening carefully to our requirements.”

 

He explained that the IP-centric architecture of its Prosody X, together with its proven global TDM signaling options, have also ensured that his company can continue to meet the needs of a diverse and ever-changing worldwide customer base.”

 

Already a long-term technology partner of Interactive Intelligence, Aculab was well-positioned to meet its needs, and was actively engaged with the company’s development teams.

 

In addition, Aculab has also delivered tailored software development and technical support throughout the project to ensure a smooth and fast implementation.

 

 

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