Interactive Intelligence (News - Alert) Inc. is releasing a standalone Interaction Message Indicator application, which monitors Microsoft Exchange Server 2007 Unified Messaging
mailboxes so that users are alerted to new voicemail messages via a light on their desktop phones.
“We developed Interaction Message Indicator to complement Exchange Server 2007 UM as a direct result of customer requests,” said Joseph A. Staples, senior vice president of worldwide marketing for Interactive Intelligence. “This move underlines our commitment to offer Microsoft (News - Alert) customers critical functionality backed by more than a decade of experience developing applications for the Microsoft platform.”
Interactive Intelligence plans to continue meeting customer demand with additional complementary applications for Exchange Server 2007 UM users, such as personal notification features, according to Staples.
Interaction Message Indicator can work with existing third-party phone systems, including the Interactive Intelligence IP PBX (News - Alert). The application offers a Web-based interface designed for easy set-up, administration, monitoring and reporting.
Interactive Intelligence first released its standards-based, single-platform business communications software in 1997 to eliminate the cost and complexity introduced by individual point products. The software offers contact centers and enterprises a wide array of communications applications, including SIP-based voice-over-IP switching, automatic call distribution, speech-enhanced interactive voice response, unified messaging, call recording, and more. It also includes pre-integrated plug-ins for Microsoft Dynamics products, Microsoft Office products, and Office Communications Server.
Interactive Intelligence is unveiling its Interaction Message Indicator at the Microsoft Worldwide Partner Conference, July 10 to 12, at the Denver Convention Center. The product will be widely available in the third quarter through the company’s global channel of more than 250 value-added resellers.
For more information, visit http://www.inin.com/Products/imi.
Spencer Chin is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.
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Internet Protocol (IP) | X |
| IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data
in packets over the Internet. I...more |
Interactive Voice Response (IVR) | X |
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Unified Messaging | X |
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which has been around for almost a decade but not widely used is
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