VoIP Contact Center Featured Article
Avtex Wins Two Awards at Interactive Intelligence�s Annual Partner Conference
In addition Avtex (News - Alert) won a new award for generating the Most Overall Hardware Sales in a 12 month period.
This is the sixth year Avtex has won the Pace Setter Award. The company outperformed more than 300 Interactive Intelligence (News - Alert) resellers to claim both of these awards.
CIC, or Customer Interaction Center, is Interactive Intelligence’s unified suite of applications for the contact center. The all-in-one, software-based solution offers IP-PBX (News - Alert), ACD, IVR, call recording/monitoring, performance management, workforce management, surveys, process automation and more, all on a tightly integrated platform.
Avtex specializes in development, design, deployment and support for multimedia VoIP contact center, IP telephony, messaging, enterprise-wide collaboration, emergency notification and network solutions. It has more 650 customers in the US and in six countries.
Avtex is an Interactive Intelligence Platinum Elite Partner and Microsoft (News - Alert) Certified Gold Partner. The company’s staff includes software developers, systems engineers, network engineers, system design consultants, project managers, customer support personnel and field technicians.
Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.
Edited by Patrick Barnard