ASC, a global provider of solutions to record, analyze and evaluate multimedia-based communications, will demonstrate its new VoIP recording solution, EVOip 10.0, together with its new quality monitoring solution, INSPIRATIONpro 10.0, at the IT Decisions Show 2010 in Birmingham, UK, June 23-24, 2010.
IT Decisions 2010 is a one-stop-shop for senior IT strategists and decision-makers, providing independent insights into the latest technology developments, practical advice on building an effective IT strategy, and a valuable opportunity to discuss future projects with leading service providers such as ASC (News - Alert).
"IT Decisions 2010 provides the ideal backdrop for ASC to network and engage with both end users and other solution providers, to discuss the proper management and deployment of our VoIP and quality monitoring solutions, both within their organizations and for their customers," said Mike Murley, sales director, ASC telecom UK, Ltd., in a statement.
Officials with ASC said that the company will emphasize its new focus on business process optimization, an enterprise-wide technology encompassing communications recording, quality management, speech analytics, eLearning and workforce management.
Other topics to be addressed include Voice over IP recording, software-as-a-service and hosted solutions, and virtualization and compliance recording for FSA and PCI (News - Alert) DSS.
According to company officials, ASC's new version of its VoIP recording software, EVOip 10.0, offers the strictest adherence to security requirements, meeting the payment card industry's PCI DSS standards. Other new features include one-click backup and dynamic enterprise licensing.
Company officials said that EVOip captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. The software can record up to 280 channels simultaneously, including encrypted calls, and is entirely software based.
Many functions may be accessed directly through the IP phone, such as record-on demand, start/stop, keep/delete and search-and-replay for recorded calls.
INSPIRATIONpro 10.0, company officials said is ASC's new quality monitoring solution, now facilitates agent evaluations through the recording of coaching sessions. It also allows complex searches of audio analytics, particularly useful for high-volume call centers with an otherwise unmanageable number of conversations.
INSPIRATIONpro helps call center managers learn about their agents' service level through analysis and evaluation of recorded call data and screen activities.
Other features include real-time contact between agents and supervisors without the customer's knowledge, and a user-friendly browser-based interface for access from any location.
Anil Sharma is a contributing editor for TMCnet. To read more of Anil's articles, please visit his columnist page.Edited by Juliana Kenny