Be it an assistant or a fellow broker, when more than one person is working on the same property, it's critical that everyone knows what is going on. Especially with real estate owned (REO) properties, workflow management software is designed to help in streamlining tasks. However, if multiple users are working on the same REO property, it could be a recipe for disaster. Confusion, tasks not getting completed and misreporting can all occur if all users aren’t in sync with one another.
These tips can help get everyone on the same page and, in turn, guarantee that no tasks fall through the cracks.
Tip #1 – Unique Logins for Every User
When collaborating with multiple parties on one project, a great way to monitor who is handling what task is to provide unique user logins for each person. If each user has a distinct and unique login, you will always know who is managing what task.
Tip #2 – Use Software With a Time and Signature Stamp
Knowing the importance of accurately managing the multitude of tasks associated with REO properties, it only makes sense to keep stringent records. One way to document tasks and activities is to find workflow management software that has a time and signature stamp when activity is logged. Not only is this a great way to track activity, but it’s also a valuable tool for time management. Much like recording phone communications at a call center, having a time and signature stamp helps to document how you handle a property with precision, which could be important if a legal discrepancy arises.
Tip #3 – Daily or Weekly Task Assignment and Completion Summaries
Establish task assignment and completion reporting for any asset on which multiple parties are working together. Deadlines, sales dates, or personal preferences can determine how you decide to set up the reporting. The goal here is to provide as complete a summary as possible on all tasks that have been assigned and completed. Status updates help a team function well together and many software programs have reporting capabilities.
By incorporating these tips into the way multiple users operate your workflow management software, you could see an increase in productivity and a decrease in mistakes.
Edited by Juliana Kenny