We’ve seen a hefty amount of news from the call recording industry this week including SIP Print (News - Alert) and Grandstream’s recent announcement revealing their partnership to mutually certify and endorse each other’s products. Offering affordable SIP-based call recording and monitoring services, SIP Print is the leading provider in the VoIP call recording industry, and will join with Grandstream to supply its customers with premium call recording solutions.
Don Palmer, CEO and president of SIP Print, stated, “Grandstream Networks (News - Alert) is a natural fit for SIP Print, a highly respected developer of SIP Telephony systems delivering an impressive value proposition to its ever-increasing roster of partners, distributors and customers.”
The industry also witnessed Sitel, a global customer care outsourcing provider, expanding its customer care call center in Albuquerque, New Mexico, according to TMC’s (News - Alert) Anil Sharma. Officials with Sitel said that as part of the expansion plan, the call center will be adding 120 positions to support its global satellite TV and international hotel chain clients. The newly hired Albuquerque associates will provide inbound customer care support.
In other news, Raju Shanbhag reported that eVoice, a brand of technology leader j2 Global (News - Alert) Communications, has announced call recording for its customers. By simply pressing "star 2" on the telephone keypad, a pre-recorded prompt informs callers that the call is being recorded. For easy reference, the conversation is captured and saved as an mp3 or .wav file. According to eVoice, its Call Recording is the perfect tool for doctors, lawyers, real estate brokers, contractors, travel agents, and other professionals to record contractual conversations.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Jennifer Russell