There are tons of ways in which Voice over Internet Protocol is changing the modern office. That desk phone that used to be a land line has been changed into one that is now a VoIP phone. Call centers have made the move to VoIP phones on a large scale as well for roughly the same reasons that other companies are making the move. There is simply more latitude when it comes to making the move to a phone system that is based over the Internet. Cloud-based and VoIP-based call centers are able to change the way they do business on a pretty radical scale if they ever find the need.
When a company does make the move to VoIP phone systems, there are a couple of factors that the company must keep in mind. If they don’t keep these factors in mind, it’s likely going to be a less than successful rollout. The first factor to keep in mind is making sure that your company has accurate 911 emergency services location reporting. There are a couple of different ways you can make sure that this is set up correctly, but no matter how you do it, it is vitally important that your office have this function done the right way.
You also want to make sure that if you are installing VoIP calling that it is able to work with what you have set up as the current infrastructure. While some of the features that an office has are going to be working with VoIP calling systems, you will want to do a double check before you roll out the new system. The best way to go about doing this is to do a walk-through of the office and check out the cabling and look for tie-ins to phone numbers and phone systems ahead of time.
The final way to make the rollout of a VoIP phone system that much easier is to make sure that you have good end-user training. You want to make sure that everyone in your office is well trained in using the system. Learning on the fly is only going to cost you money in the long run.
Edited by Rory J. Thompson