There is virtually no other industry in the world that is more complex with so many rules and regulations that must be followed than the healthcare space. As insurance enrollment continues to increase and the cost of providing urgent care is ballooning, healthcare companies are in desperate need of a way to drive efficiency while controlling costs. Enter VoIP call centers.
Due to the fact that VoIP (Voice over Internet Protocol) allows workforces all over the world to become mobile, home-based call centers are becoming increasingly popular especially within healthcare organizations. Typically referred to as “homeshoring,” according to a recent report approximately 7 percent of call volume is handled by home-based agents, with that number predicted to grow to 10 percent by 2015.
There are many reasons the healthcare space is allowing employees to work from home: The virtual model allows companies to employ better quality individuals no matter where they happen to be physically located; operating costs are significantly reduced as actual call centers can be much smaller; and these at home centers are much more scalable, assisting consumers in a smaller period of time.
Although virtual-based centers can enable businesses to enjoy many benefits, within the healthcare space, there are new regulations being passed on almost a daily basis that firms must adhere to or risk paying hefty fines or facing other consequences.
Privacy is also a huge concern among remote workers, as vital information must remain confidential.
When leveraging a VoIP call center, almost all privacy concerns can be eliminated as these next-generation offerings are extremely stable and secure. PowerNet Global’s NetDialer, an outbound dialer long distance service, powers Tier 1 call quality without any additional fees and can enable companies within the healthcare vertical to reduce costs while simultaneously measuring up to an array of demands.
Within the healthcare field, it is crucial to keep up with changing rules that are associated with HIPAA, HITECH Act and Payment Card Industry Data Security Standards (PCI (News - Alert) DSS) Level 1 certification. But luckily with virtual service providers that leverage a VoIP call center, this can be done with ease.
VoIP call centers are not just limited to healthcare however; in fact any business of all sizes can leverage this innovation to leverage both inbound and outbound long distance calling with no large upfront investment. Just as well, users can keep their existing legacy equipment without any affect to service.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.
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Edited by Braden Becker