Telco Depot is a company that offers business telephone systems, business VoIP service, VoIP phones, phone headset equipment, video surveillance systems, voice and data cabling solutions, conference phone solutions and Microsoft (News - Alert) Response Point Systems. With the company’s most prominent goal being to assist its clients to make better decisions based upon their individual business needs, VoIP call centers can benefit highly from teaming with the firm to lower prices, increase scalability and drive ROI.
Let’s be honest, if you work in a call center environment, without a reliable phone system in place your center will fall from grace and fast. However after implementing the ideal phone system, another crucial element of success to remain mindful of is choosing the perfect communications platform or service plan.
“At this level, long-term benefits and short-term savings come to mind. The selected platform must be able to provide a least-cost route to successful workload management and distribution, as well as to growth in the near future,” a recent press release stated.
Additionally, a next-generation platform that is finally decided on must boast the ability to be able to work alongside a preexisting infrastructure and function properly. The offering must also link all parts of the system together. What better solution to do all of this than with a VoIP-based call center? Although VoIP can offer any contact center multiple benefits, it is key to have “expertise in this field that will enable the solutions provider to diagnose exact requirements and design an optimal communications network,” the release added.
Luckily, TelcoDepot (News - Alert).com offers users innovative technology options that allows call center operators to ramp up productivity and efficiency, while simultaneously streamlining operations and enhancing quality of service.
"TelcoDepot.com now provides subscribing call centers with affordable high quality phone systems, VoIP equipment and VoIP service options that are optimized for their business and help them grow while cutting operating costs and improving productivity and work efficiency," Yaron Ram, a TelcoDepot.com principal added.
PowerNet Global is another company heavily involved in the VoIP call center space. In fact it was only last year that the company was chosen as a finalist for Dayton Business Journal’s 2011 Business of the Year “Community Supporter of the Year” Award. The award program was designed to honor Dayton-area companies who have risen above competitors.
PNG received the award of the Community Supporter of the Year due to the large amount of time the company spends giving back to the community. The business has always been heavily focused upon the community and even donates a percentage of its profits to local organizations that help those in need.
Edited by Amanda Ciccatelli