Remember those days where you were on your cell phone and your house phone began to ring insistently? Well hold on to your memories, because it looks like this may be something only us old timers remember as VoIP solutions are increasing in popularity even in call centers.
Echoing this sentiment, Granite Quarry resident David Pruett admitted that he got rid of his landline phone almost three years and enjoys it. “It’s cheaper... and if I move, it makes things a lot easier. I just pick up the phone, pick up the charger and go,” he added in a statement.
According to recent survey completed by the Centers for Disease Control and Prevention (CDC ) cited by the Salisbury post, nearly a quarter of North Carolina adults lived in cell phone-only homes as of June 2010.
What caused Pruett to get rid of his traditional landline? He tried a Voice over IP (VoIP) service which enables customers to both make and receive calls with only an Internet connection.
Rob Altemare, a Salisbury resident, added that he was able to reduce costs through leveraging a Sprint (News - Alert) cell phone and a VoIP service called magicJack. “I’m pretty happy with that,” he said. “For magicJack, it’s $20 a year — unbelievable.”
Altemare said he uses the VoIP service due to the many benefits it offers him, including reduced cost and enhanced call quality. And it seems that not only are ordinary customers transitioning to VoIP infrastructures, but call centers are as well, in rapid succession.
PowerNet Global, a leading provider of VoIP call center solutions, powers NetDialer, an outbound dialer long distance service that acts as an extremely cost-effective, highly reliable solution for any contact center. Complete with features including no additional cost to get the system up and running, no monthly service fees or short duration penalties, a large degree of scalability, free call back service and 24/7 local NOC (News - Alert) support, this VoIP call center solution is vital to continuous success.
As traditional landlines fall by the wayside in all situations, team with PNG to get your business’ communication modes ready to go in a short period of time, increasing productivity while simultaneously driving efficiency.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration click here.
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Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.Edited by Rich Steeves