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VoiceXML - Realize from Interact Now Available for Voice XML Solution Monitoring

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July 07, 2010

Realize from Interact Now Available for Voice XML Solution Monitoring

By Susan J. Campbell, TMCnet Contributing Editor


Premium voice and data solutions enabler for carriers and enterprises worldwide, Interact Incorporated (News - Alert), has announced the availability of Interact's Realize. This Web-based graphical user interface is designed for the monitoring of Interact VoiceXML and Real-Time Billing and Rating solutions.


With the monitoring capabilities of Realize, multiple Interact systems are allowed across local or wide area networks (LAN, WAN) as well as remote standalone Interact system. All can be monitored and controlled at a single point.

Realize is designed to simplify system monitoring through the provision of a graphical interface to manage multiple Interact systems at a single point of control. This interface allows stats of interest to be viewed graphically in real-time.

Robust filters provide for sorting and the graphical display of statistics information of key business interest. As a result, the solution considerably reduces operation time and the costs dedicated to system management and data reporting.

"Interact's Realize accommodates your unique, fast-paced environment by providing the data and notifications you need, when you need them, key to your business' decision making and success," Said Greg Gissler, Founder, VP and CTO of Interact, in a statement.

"With customizable dashboards providing real-time information of various stats and operations, Realize enables your organization to make informed business decisions to quickly address problem areas, as well as identify emerging opportunities."

Realize offers a user-friendly dashboard that allows for the graphical view of valuable real-time stats. In addition, filters extra data of key business interest in order to provide clear statistics that can be displayed graphically in panels on the dashboard.

Users can also monitor statistics sent in from other systems running Interact's Platform Collector software. With the statistics screen, users can search and sort these stats to target information of interest as they come in by using robust filters, which can be saved and then reused at a later time or applied in other areas of Realize.

Realize offers a Scheduling Screen that enables users to schedule reports to run at certain times or by a certain interval if made repeatable. This application allows users to sent reports to individuals or groups by way of e-mail.

An Alerts Screen within Realize allows access to a list of alerts that have been created and whether or not the alerts have been read. Alerts can be created based on filters or by certain criteria entered by the user. Alarm notifications can be sent to individuals or groups when the alert is triggered.

In short, Realize allows for the monitoring of Interact VoiceXML (News - Alert) and Real-Time Billing and Rating solution from anywhere through a secure webpage. In addition, Realize provides real-time statistics for multiple Interact system, allowing them to be filtered, viewed live, compiled into reports or used to trigger alerts that can be sent via e-mail or SNMP traps for optimal performance. See for yourself how Interact's Realize can provide full statusing and monitoring or your Interact solution, while at the same time lower operational costs: http://www.youtube.com/watch?v=YJ3q4HQA3p0

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.

Edited by Juliana Kenny


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