Have you ever encountered an Interactive Voice Response, or "IVR," system with poor performance, running you around in circles with continuous error messages?  It's frustrating for not only the customer trying to navigate the system, but also severely damaging for a business using a poor performing IVR system.  In today's slowing economy, customer loyalty is more important than ever.  Because of this, it is imperative that businesses have a high performing IVR system to improve the customer experience.  

Because a VoiceXML interpreter is a core element for deploying effective voice applications on an IVR system, Interact has developed the SPOT VoiceXML (News - Alert)/CCXML platform to be able to handle hundreds of thousands of calls a day, while still maintaining superior performance during peak traffic.  A VoiceXML interpreter's efficiency and reliability are essential for the fast reactivity of a voice service, and overall quality of customer experience.

Interact Incorporated (News - Alert) through extensive performance testing, design and deployment have developed a high performance VoiceXML/CCXML Media Platform, SPOT for complex and challenging voice applications.  Designed for "Carrier Grade", high capacity production environments; SPOT can support more concurrent calls or channels/ports on a given hardware server than industry competitors.  While our competition is still limiting their customers to 48-96 ports per application server, SPOT customers are experiencing application scalability in the 500 to 1000 ports per server range.

When looking to improve VoiceXML performance and build customer loyalty, why build a VoiceXML/CCXML based interpreter yourself or trust slow open source when Interact's SPOT can provide a robust, cost effective alternative?

Experience the high performance of Interact's SPOT VoiceXML/CCXML Media Platform yourself by requesting a free trial version today: http://www.iivip.com/download.php