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Voice Over IP Buyers Seeking ROI

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October 02, 2009

Voice Over IP Buyers Seeking ROI

By Stefania Viscusi, Assignment Desk Editor


Return on Investment, or “ROI” is an important consideration for business leaders looking to make wise purchasing decisions. Especially in the current economic scenario where bottom lines are much tighter - ensuring that an investment can pay for itself is critical.


To provide cost savings for communications, businesses are looking to Voice over IP technology as it boasts the ability to enhance productivity while significantly cutting costs.

While low service fees and cheap international calling are beneficial, service providers must also demonstrate the return on investment that can be achieved to truly win over buyers today.

A recent VendorSeek.com article, “Accelerating ROI on Business VoIP Phone Systems,” highlights the ways sellers can demonstrate ROI and successfully offer VoIP services.
 
According to the white paper, aside from call quality and special features, CIO’s today are looking at “quantifying the cost savings and the productivity gains achieved through targeted purchases.”
 
This means they’re also looking at aspects like the salary impact of employee attempts to reconnect dropped calls, comparing the cost of telepresence via Voice over IP compared to a business road trip, in addition to special features of the VoIP offering.

Total cost of ownership is also an important deciding factor today as CEO’s look to the time period in which the technology investment can pay for itself as an indicator of which solution to go with.

Voice over IP resellers challenged with offering services in today’s business environment must be armed with the right financial information to justify ROI for businesses.

To help with this, VendorSeek.com offers a business-to- business match-making service that connects business consumers with pre-qualified vendors based upon the dynamics of the purchaser’s needs and the specific nature of the services that the seller provides.
 
For more, check out the Voice over IP channel on TMCnet.

Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi


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