Virtual Office Resource

Employee and customer engagement is mission critical, this we know. Ensuring timely and relevant messaging allows for clear communication; VoIP and its sibling IP communications tools are enabling the next generation of notification solutions capable of integrating with and extending an organization’s unified communications deployment.

Recently, Syn-App unveiled Revolution (News - Alert), its next-generation notification platform that promises unprecedented interoperability, usability and functionality fit to support mass notification and alerting need.

With Revolution in place, management is done via unified console to provide visual audio and text notifications to myriad devices including desktop computers, LED signs, IP phones, IP speakers, analog systems, digital signage and more. Answering the mobility call Revolution enables geo-targeted push notifications to Android (News - Alert) and iOS devices via Revolution mobile client in the form of text-to-speech, email, and SMS.

Another point of note is integration. Syn-Apps (News - Alert) takes a platform agnostic development approach to future-proof technology and protect investment. The first release of Revolution is easily integrated with Avaya, Broadsoft, Mitel (News - Alert), Cisco as well as a good deal of cloud and premises based communications systems, and I expect this list to grow in the coming months.

"Revolution's innovative architecture allows us to quickly add new integrations so that we can reach users wherever they are," noted Celia Clause, VP of Engineering for Syn-Apps LLC. "Our goal is that recipients receive their notifications from many sources so that in an emergency they can be made aware quickly and take appropriate action. Its speed and scalability means that alerts are delivered immediately to all endpoints and its simple interface makes it easy for authorized users to trigger alerts."

Digital transformation is connecting dots, and as firms like Syn-Apps strive to create components capable of being future-forward and high-performing the face of communications will continue to evolve.

Does your business use push notifications?