Virtual Office Resource

With the huge uptake of Voice over Internet Protocol (VoIP) across the world, concepts like the virtual office are gaining in popularity. The advantage of such services is that it lets businesses “do more with less.”

A virtual office allows small businesses to establish a “local office” without having to invest much on infrastructure and equipment. A virtual office provider may also provide services such as telephony services, mailing addresses, mail forwarding services, business address space and mailbox services.

As the popularity of the virtual office increases, service providers are adding more features to deliver the true benefits of a virtual office to customers.

One such company, Davinci Virtual, recently launched its redesigned, integrated Live Web Chat solution as part of its virtual office suite. For this product, Davinci partnered with digital engagement technology platform LivePerson (News - Alert).com.

The new Live Web Chat service is designed to complements Davinci's virtual receptionist services, allowing customers’ Davinci Live Chat agents convert Web traffic proactively into leads and sales, the company said.

The service features individually branded and customized chat buttons and window designs, custom scripts and FAQs. The service is also integrated with Davinci's unified reporting and billing applications, allowing for single source billing.

Davinci Virtual offers a number of other virtual office services, including hosted business phone solutions, live receptionist services, live web chat services, prime business addresses and flexible meeting spaces.

"Our new, affordable live Web chat services integrate seamlessly with our virtual live receptionist and live answering offerings,” said Bill Grodnik, CEO of Davinci Virtual Office Solutions.

As business landscape transitions from traditional marketing to Internet-based approaches, it is important that businesses identify services that cover all possible ways of customer engagement, be it via e-mail, text, phone or live Web chat.

“We will continue to develop applications to ensure that our customers get the turn-key solutions they need to succeed in the digital age," said Grodnik.