Virtual Office Resource

The New York Enterprise Report (NYER) announced that Phone (News - Alert).com has received its 2013 Best Practice award for customer service for small businesses. The award was based on profitability, competitiveness and dedication to customers.

NYER gives awards annually to businesses in several categories, including non-profits, green practices, sales and marketing, technology and supplier diversity.

According to its website, NYER is a monthly publication that serves over 100,000 owners of privately held companies in the tri-state area. The publication was founded in 2003 by Robert Levin to help owners and experts share knowledge about running successful businesses. Area businesses can get a free subscription in the mail and in e-newsletter form. NYER also maintains social media pages on Facebook, Twitter, LinkedIn, Google+ and YouTube (News - Alert).

In addition to the Small Business Awards event, NYER holds events to honor the best accountants and attorneys for privately held businesses and the International Business Opportunities Conference to share knowledge about doing business globally.

Livingston, N.J.-based Phone.com (News - Alert) is a VoIP service provider. Their solutions allow calls to be made and received from mobile devices, computers and IP phones. As with many VoIP providers, Phone.com enable account management and configuration from a browser that can be run anywhere.

One of the most compelling features that Phone.com’s service has to offer is its simplicity. The plans are geared towards individuals and small companies and start out at $14.99 per month for a 300 minute plan.

Unlimited user plans start at $24.99 per month per user and allow one user to connect three calls concurrently with unlimited minutes. These minutes can not only be used for calls made to the U.S. and Canada, but also the U.K., France, Germany, Italy and the Netherlands.

The plans also make it easy to set up toll-free numbers (including vanity numbers) and add extensions.

NYER provides a valuable service to its subscribers that could be considered by some to be a low-cost form of ‘masterminding’, where business owners share knowledge with each other. While a full-fledged mastermind group with specialized and individualized attention would cost hundreds and even thousands of dollars per month, NYER aims to give its readers a starting point for success.

It’s only fitting that a company like Phone.com earned an award from NYER. Both organizations have a lot in common when it comes to the types of customers they serve.