Virtual Contact Center

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Virtual Contact Center Channel

July 17, 2008

Virtual Contact Centers Beneficial in Slow Economy

By Stefania Viscusi, Assignment Desk Editor


In today's slowing economy, businesses of all sizes and in various markets are looking for ways to cut on costs while still maintaining a competitive edge.
 
In the call center space, costs can be drastically cut if the physical brick and mortar location is eliminated.
 
Thanks to ongoing developments in technology and particularly the Internet, it is now possible for workers to perform their daily duties and conduct business without leaving their home, or needing to be at a central office location.
 
For the call center industry, this means the ability to set up a virtual contact center that allows agents to work from home, or from various locations throughout the world.
 
Virtual contact centers are beneficial because they can allow companies to offer 24 hour communications with customers as well as improve agent productivity  and lower turnover rates.
 
Virtual Contact Center services provider EagleACD offers pay-as-you go solutions that are usage-based rather than a per agent seat base, to help call centers recognize the benefits of a Virtual Contact Center regardless of the size business they run.
 
Using EagleACD’s Virtual Contact Center, call center agents can interact with callers regardless of their physical or network origin.
 
The company's unique approach, involves no cost entry for any company to offer Voice ACD, Predictive Dialer, Web Chat and Email-ACD over both, PSTN and VoIP networks. Most call center services can be deployed in matter of days with absolutely no up-front capital costs.
 
 
For more, check out the Virtual Contact Center channel on TMCnet.
 
 
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
 
 
 

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