Virtual Contact Center

The Virtual Contact Center has received much recognition for its ability to extend a call centers boundaries beyond one physical location and to include at home agents and agents located from different geographic locations around the world.

 

Aside from extending services hours and saving call centers on costs, the virtual contact center offers the ability to easily set up an operation and scale it as needed.

 

With this capability, businesses that are seasonal or have seasonal spikes can find especially great benefit in the virtual contact center as it is able to meet the particular needs of these businesses.

 

For seasonal businesses that open only for operations at specific times or that increase operations significantly at a specific time, the virtual contact center offers support by helping businesses attain additional support while also maintaining their quality of service and without increasing overall costs.

 

This flexibility offered by the virtual contact center, makes it the best bet for businesses looking to successfully run their seasonal business.

Offering virtual contact centers a pay as you pricing scheme that is usage based instead of based per agent seat, is EagleACD.

To help seasonal businesses achieve maximum ROI on their operations, EagleACD offers the industry a solution that is comprised of four basic financial principles:

-No-worry contracts or scalability

 

To find out more check out EagleACD's Virtual Contact Center channel on TMCnet.