Contactual, Pipkins Partner to Provide Workforce Management to Contact Centers
June 02, 2009
By Jessica Kostek
, TMCnet Channel Editor
Contactual, a provider of on-demand contact center software empowering customer and Pipkins, Inc. a supplier of workforce management software and services to the call center industry announced that they have joined in a partnership to cross sell technology.
This joint marketing partnership, company officials say, will bring together class workforce management and hosted contact center software. This agreement will provide a direct connection for call center managers looking to combine a trusted workforce management system with hosted contact center software.
“As we engage with larger companies, our customers require an integrated on demand workforce management solution. There is no one with more experience and understanding of workforce management in a call center than Pipkins,” said Mansour Salame, CEO and Chairman of Contactual (News - Alert). “This partnership with Pipkins allows our customers to have a world class call center solution fully on demand with no upfront investment.”
Contactual’s use of hosted contact center solutions can reduce the costs of call center operations by eliminating the need for an actual building or agents that need to be located on-site.
“Increasingly users are embracing the hosted model and migrating some, it not all, of their business functions from premise-based software to hosted solutions. Like Contactual, we recognized this trend early on and launched a hosted version of our premised-based Vantage Point to address this need in 2002,” said James Pipkins (News - Alert), Founder and CEO of Pipkins.
Company officials claim that Pipkins has been at the forefront of workforce management systems innovation for the past three decades. With innovative products such as Vantage Point, which provides modern commercial call centers with advanced sophisticated forecasting and scheduling technology enabling users to realize scheduling optimization.
The company also offers WorkforceScheduling.com, which is a hosted, low cost, subscription-based, alternative which provides users with all of the same full-featured enterprise capabilities and benefits of its Vantage Point software, but without the capital expenditures and ongoing infrastructure support costs associated with a premised-based solution.
“Contactual has been chosen by companies of all sizes, having wide ranging needs and levels of sophistication. This partnership gives them the ability to further leverage their relationship with Contactual and pursue a completely on demand strategy with workforce management and contact center software from the leader in contact center innovation.” Jessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.
Edited by Jessica Kostek