Unified Communications Is Within Reach of Smaller Companies' Budgets
January 25, 2013
By Tracey E. Schelmetic
, TMCnet Contributor
It’s safe to say that most small businesses today are well aware that voice over IP (VoIP) is beneficial in that it saves money and creates more flexible telephone service that can be used by employees outside of the main office. Perhaps unbeknownst to many, VoIP services can provide them with features they thought only their larger brethren could afford; however, with the right technology, anything is possible.
On the outside, it might seem that all small businesses VoIP solutions are the same, but if you examine the feature sets, you’ll find this is not true.
The right VoIP service can provide tools that cut travel costs while making it easier for employees to collaborate – features that can reduce agent training time while at the same time customer service. They can also provide Web conferencing, call recording, Internet faxing, unified communications, presence features and many other benefits.
San Jose, California-based 8x8 (News - Alert) Inc. is one such company. For example, the company’s Virtual Office Pro solution was specifically designed for small businesses seeking this type of functionality and feature set that has – for the most part – been only exclusive to larger companies (with deeper pockets) for years.
Virtual Office Pro provides the same advanced phone features as the company’s Virtual Office solution, but it can help take businesses to the next level by adding a broader feature set, including online meetings, call recording and Internet Fax capabilities, as well as nice touches like hold music. These unified communication features help users connect with coworkers and customers around the world, boosting their productivity, and ultimately, the company’s bottom line.
Online meetings. Virtual Office Pro includes Virtual Meeting Web conferencing that allows users to conduct unlimited Web conferences with video for geographically dispersed employees and customers. Meeting participants can share content for training, demos, and sales presentations from their desktops, which can reduce travel time and costs and accelerate decision making.
Call recording. Virtual Office Pro includes call recording so employees can focus on what's being said instead of taking notes. This subtle difference yields powerful results, and it works well for training employees and documenting customer calls. The feature includes 1 GB of audio storage for up to 35 hours of recorded calls and meetings.
Internet faxing. While the days of the standalone fax machine may be over, the need to fax still arises frequently. In light of this, Virtual Office Pro allows users to send and receive faxes from any computer, as well as provides e-mailed confirmations when faxes are sent.
For more information about 8x8 Inc.’s Virtual Office Pro, visit the company’s website to learn more.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Allison Boccamazzo