Orange Business Services Delivers Virtual Call Center Management to Solidere
March 06, 2012
By Chris Freeburn
, TMCnet Web Editor
Orange Business Services (News - Alert) announced that it had renewed a five-year telecommunication infrastructure and service contract with Solidere, the Lebanese company chartered for the redevelopment and reconstruction of the Beirut Central District. The contract calls for Orange to provide Solidere continued communications services and a new virtual call center. Solidere delivers on-demand IPTV (News - Alert) channel service throughout Beirut, offering streaming movies, sports and TV programs directly to residential TVs over a broadband network designed, built and maintained by Orange Business Services.
“Thanks to Solidere’s state-of-the-art infrastructure and the knowledge and expertise of Orange Business Services, we continue offering next-generation telecommunications services in Beirut Central District as part of our high profile real estate developments, meaning our customers enjoy the best and the most advanced IP-based, on-demand telecoms services in the world,” said Mounir Douaidy, General Manager, Solidere, in a release.
Under terms of the renewed contract, Orange will provide Solidere with a call center management solution to improve customer service while reducing costs and resource allocation. The solution offers a virtual call center infrastructure, reducing call waiting times and resulting in significantly less call abandonment. These improvements will likely increase satisfaction among Solidere’s customers.
“For customers like Solidere, Orange Business Services offers a unique combination of technological and operational expertise combined with proven experience in Smart City development,” said Jean-Luc Lasnier, Sales and Marketing Vice President – Emerging Markets & Indirect, Orange Business Services, in a company statement.
“With local knowledge and international capabilities, Orange Business Service brings together a world-class IP network and innovative solutions needed to create state-of-the-art Smart City infrastructure and ICT services, including home automation, unified communications, video services (such as on-demand, IPTV and conferencing), and M2M solutions for remote monitoring and smart metering in the areas of eHealth and eGovernment, among others,” Lasnier added in the release.
Solidere’s IPTV service, which debuted in 2008, was commercial IPTV breakthrough in the Middle East, and the first IPTV network to support broadcast and on-demand HDTV. The IPTV system was initially run on a private broadband network built by Orange in 2006.
Orange Business Services is the business to business (B2B) division of France Telecom (News - Alert)-Orange a worldwide integrator of communications solutions for multinational corporations. Orange Business Services operates in 220 countries. The company offers a wide range of communication services including cloud computing, enterprise mobility, M2M, security, unified communications, videoconferencing, and broadband.
Edited by Rich Steeves