Virtual Call Center

Direct Interactions Inc., a provider of home-sourced contact center solutions, has selected Contactual’s (News - Alert) virtual call center solution, OnDemand Contact Center, for its operations.

“Our partnership with Contactual delivers cutting-edge contact center technology into the homes of our agents,” said  Matt Storey, founder and president of Direct Interactions, in a statement announcing the latest partnership with Contactual.

 

Storey went on to say he believes that the partnership will allow Direct Interactions to deliver profitable solutions to clients and create employment opportunities for America’s wounded veterans and people with disabilities.

 

Contactual is a pioneer in the development of hosted contact center solutions. Storey explained that virtual call center solutions from Contactual reduce the costs of operations by eliminating the need for infrastructure or agents to be physically located on-site.

 

He pointed out that the Contactual OnDemand Contact Center eliminates much of the upfront hardware, software, integration, training and administrative expenses and allows Direct Interactions to deliver customer contact solutions to organizations of all sizes.

 

Noting that home-sourcing of contact center services is a winning trend in the US market, Mansour Salame (News - Alert), CEO at Contactual, commented, “Direct Interactions is a compelling example of how local businesses can offer competitive solutions by leveraging Contactual’s on-demand contact center technology while taking advantage of the virtual call center model.”

 

He also added that his company feels honored to be part of the Direct Interactions’ involvement with Hire America’s Heroes and WSBLN.

Salame explained that Contactual provides an alternative to the traditional approach of implementing on-premise contact center technology and hiring a team to implement and maintain it.

 

In addition, delivered in the Software as a Service (SaaS (News - Alert)) model, the Contactual solution also allows its customers to deploy a contact center within days while avoiding large upfront capital investments or technology maintenance costs.

To learn more about Contactual OnDemand Contact Center, please visit the Virtual Call Center channel on TMCnet.com, brought to you by Contactual.