Telemarketing Software Featured Article

For companies in the call center industry, often times, the measure of your performance is based on the internal operations and how well a call center’s customer relationship management, or “CRM,” system works.

That being said, providers of call center software need to keep their products at the top of the CRM software food chain, so that they can always provide their customers with the best software to fit their needs. Additionally, providers need to ensure that users of their products have more access to making calls, and less time with software and application distractions. 

In keeping up with this theme, lead management and telemarketing software provider VanillaSoft’s product lines are some of the most successful – and low maintenance – applications to utilize and improve on a company’s call center universe.

With both products being fully Web-based, a call center is not bogged down with time consuming software installations, and is able to maximize their work performances with sales agents spending less time navigating through software, and more time on the phone reaching clients.

According to company officials, VanillaSoft’s lead management and telemarketing software  can boost a team’s call productivity by 50 percent, and add more distribution leads to sales agents. This way, agents can turn over more sales, increasing a call centers revenue stream, while simultaneously keeping customer satisfaction level at an optimum high.