In  service-oriented industries like tourism and hospitality, good customer service can give companies a significant competitive edge over rivals. Given this, the sector has a strong demand for concierge solutions that come complete with IP-PBX (News - Alert) and PMS (property management system) features. By helping hotels deliver high-quality, personalized guest experiences, these solutions facilitate superior guest satisfaction and retention.

In view of the growing emphasis on guest customer experience, Xorcom, a provider of Asterisk (News - Alert)-based business telephony interfaces and appliances, and TelOnline, a provider of telephony solutions and consulting services, have partnered to offer a comprehensive concierge–integrated IP-PBX and PMS solution for the hospitality sector in the U.S. and Latin America. Certified by Micros Fidelio solution, the concierge solution is designed to help hospitality  organizations save on inter-company communications. 

By integrating with the business’ data network, the solution aims to improve the efficiency and productivity of hotel staff.

Coming with a host of Asterisk feature-sets, the solution is designed to take guest experiences to new levels. From a built-in room state system to instant guest access to information, the two companies hope these features will help hotels easily win over their guests.

No additional investment is required for the solution’s deployment, says Xorcom (News - Alert), as it leverages existing infrastructure (cabling and up to 1,000 analog phone ports) and is compatible with the leading PMS packages.

In short, the solution is designed to make it easier for hotels to manage guest services. This, in turn, is going to result in reduced costs and increased revenues.

In related news, Xorcom has recently commenced the shipment of its latest business telephony system CompletePBX version 3.