An industry report released this week finds that Enterprise Mobile Management, or "EMM," drives down support costs, improves performance and service quality of mobility infrastructure, and increases security of mobile access.

 

BoxTone (News - Alert), a provider of proactive Mobile Service Management or "MSM" software solutions, announced the availability of the Aberdeen Group report "Enterprise Mobility Management: Optimizing the Full Mobility Lifecycle" underwritten by BoxTone.

 

The report that finds Enterprise Mobile Management or "EMM" drives down support costs, improves performance and service quality of mobility infrastructure, and increases security of mobile access.

 

There's a growing need for EMM at organizations that are dealing with the explosion of new mobile platforms, applications and devices, including employee-liable, entering the workplace.

 

According to Aberdeen (News - Alert) Group, EMM enables organizations to adapt rapidly to new mobile platforms, enforce compliance to IT standards, control access to corporate data networks and secure mobile endpoints at their points of vulnerability.

 

"As the enterprise mobility space continues to evolve, many organizations are not implementing the mobile strategies necessary to address current and future growth," said Andrew Borg, senior research analyst, Wireless & Mobility at Aberdeen. "With its MSM solution, BoxTone is offering customers a super-EMM, which integrates several mobility management functionalities to deliver a comprehensive view into the entire mobile infrastructure."

 

However, to avail the benefits of EMM, organizations must utilize it for the full mobile lifecycle, from "cradle to grave." This includes provisioning, performance management, operations and support, compliance and security expense management and decommissioning.

 

The report finds an organization's ability to contain costs and control mobile access to corporate assets is directly tied to the completeness of its EMM capability set.

 

In May, BoxTone announced its first automated software solution for proactive Mobile Service Management, enabling enterprises, government agencies and Managed Service Providers or "MSPs" to maintain continuous optimal mobile performance at the lowest cost and risk. 

Traditional mobile device management tools have focused on basic connectivity and component management, ignoring the bigger issues of ongoing mobile operations, mobile-user service quality and full lifecycle management, according to Alan Snyder, CEO of BoxTone.

 

Aberdeen's data indicates that 70 percent of top performing organizations are developing detailed inventories of all network-connected mobile devices, and 70 percent of these companies have over the air or "OTA" device management capabilities to enforce compliance and security.

 

The study concludes saying, "The time has come to consolidate all mobility initiatives under the watchful and process-oriented eye of central IT, through industry-standard IT Service Management or "ITSM" processes."