TeleManagement Technologies Receives 'Efficiency-First' Solution Certification
December 29, 2014
By Michael Guta, TMCnet Contributing Writer
Telecoms across the globe are operating under smaller margins as new technologies are allowing new players to start providing a wide range of services for free or very low price points. In order to differentiate themselves, operators are delivering the latest technology, improved customer service and reliability consumers can count on through the entire process.
To ensure that their customer interaction goes without a hitch, operators obtain the services of companies such as TeleManagement Technologies (News - Alert), Inc. (TTI), a telecom expense management provider, which was recently recognized by AOTMP for the quality of service it provides by awarding it with its Efficiency First Solution Certification.
As an information services company, AOTMP helps organizations increase the performance level of fixed and mobile operators and allows vendors to create better value for their customers. The company provides business solutions based on its patented Efficiency First Framework to drive efficiencies, performance and productivity.
In awarding the certification to TTI, AOTMP recognized the company for the strong account management, comprehensive reporting, call accounting and managed services it offers to its customers.
The solutions TTI has been providing since 1987 are designed to deliver a comprehensive approach to improve the entire ecosystem of its clients with the right support, service and product enhancement. The strategy it develops for each client focuses on helping them draft, develop and implement a more efficient overall strategy by addressing telecom inventory and invoice management with the eventual goal of gaining better control over their wireless and wireline inventory, increased visibility into business intelligence and cost reduction.
Some of the key services TTI provides include WinBill Telecom Expense Management Solutions; WinCall Call Accounting Solutions; invoice processing services; audit / optimization / dispute resolution services; sourcing / benchmarking services and more.
Using the Efficiency First Framework v2.0 principles, the TTI solutions were evaluated and scored on performance and customer experience. The high customer rating was based on business relationships that delivered several performance-satisfaction categories, including identifying operational and financial gains, which led to delivering excellent service to its clients.
The Efficiency First Vendor Solution Certification Program gives operators a way to clearly identify the capabilities of an organization in regards to enterprise fixed and mobile telecom environments and enterprise telecom management practices. The certification lends credibility to vendors and the commitment they have to the solutions they offer so industry leaders can continue to stay on top. AOTMP looks to:
- Align capabilities with enterprise performance requirements;
- Validate performance with a trusted third party respected in the telecom management industry;
- Identify and close critical capabilities gaps; and
- Gain market visibility and preference as a vendor possessing capabilities that adhere to Efficiency First Framework v2.0 performance principles sought by enterprise clients.
“Kudos to our team for earning a near-perfect score in every category,” said TTI's CEO Mike Williams. “The process is a rigorous one, but well worth the effort. TTI is 100 percent committed to client satisfaction, and the certification process findings support that commitment."