Are You in Control of Your Telecom Spend?
October 01, 2014
By Susan J. Campbell, TMCnet Contributing Editor
Can you name the top five errors found in your telecom bills over the last six months? If you’re not aware of any errors or haven’t made the time to try and find them, you’re in a similar situation to companies throughout the global market: you don’t have a telecom expense management solution or plan in place. As a result, you may be paying for service you don’t use or missing errors that are costing your organization money.
If this is true for you and your company, you’re not alone. The costs associated with communications are often ignored if everything is working properly. Plus, if it takes an employee hours to find one thing to correct, you may assume you’re losing money simply by initiating the process. What professionals in this field know to be true, however, is the application of a proven platform can more than pay for itself. This truth alone is driving demand in the industry.
For instance, Tangoe (News - Alert) Inc., a provider of Connection Lifecycle Management (CLM) software and other related services, has announced a new strategic partnership agreement with Torch, a South Africa-based telecom estate management and administration company. This partnership is expected to enable Tangoe to extend its reach into the African market. The company plans to leverage the regional knowledge and expertise brought by Torch to provide clients with the software and solutions needed to optimize visibility and control within fixed and mobile communications.
The partnership also extends the benefits associated with telecom expense management solutions as real-time mobile expense management solutions enable enterprises to avoid excessive roaming charges while also delivering an added layer of security. MatrixFixed from Tangoe will also provide customers with inventory management, contract management, invoice auditing, invoice processing, cost allocation, dispute management, payment approval and reporting capabilities to better manage communications spend.
"We are pleased to be able to work closely with Tangoe to implement an innovative range of solutions for managing mobility, fixed, cloud, IT, and machine-to-machine (M2M) communications," said Sean Taylor, managing director, Torch in a press release. "We see the use of mobile in the enterprise as a growing issue in the region. Businesses realize that they need to manage their entire mobile ecosystems, rather than focus on one area. Through our partnership with Tangoe we will be able to further support our clients' ability to manage the ever-expanding number of mobile devices connected to their corporate networks."
With this solution in place, clients will be able to improve visibility and control of all mobile and fixed connections, while also driving efficiency, mitigating risk and improving overall support. Such an outcome is commonly measured among Emptoris clients. The telecom expense management solution provider is focused on driving measurable results through its Rivermine solution. In fact, it received the highest rating possible provided by Gartner (News - Alert) in an assessment of telecom expense management providers. If you’re ready to take control of your telecom spending, time to look into these solutions.