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Telecom Cost Management Featured Article

April 06, 2006

The Worst Telecom Expense Management Ever?

TMCnet News

If your company doesn't identify billing errors they will continue to pay them forever. Some contracts stipulate a term on refunds of 60 days. It's time to have a telecom expense management team working on your invoices to determine your strategy, eliminate waste, and obtain savings.

Barbara Clements, President of Auditel Inc. says "We've found that most companies put little thought into billing errors, they focus on contracts. This leaves so much room for billing errors, mistakes in line inventory, and the list goes on, and on with possible overcharges."

CFO’s, CEO’s, Controllers, and Telecom Managers are getting thoroughly frustrated. Just looking at their phone and telecom bill expense they realize they don’t have the time to dig through the bills, much less spend hours on hold to ask questions. With all the plan changes, carrier changes and line cancellations their bills continue to rise.

Have you ever let you cell phone plan go for a few years only to realize that now the new plans are about half the money you were paying for the old plan? And asking for a credit resulted in even more frustration.

What is the worst telecom expense management ever?
1. Never reviewing your telecom bills
2. Not having an independent telecom consultant review your contracts (not a sales person)
3. Not understanding tariff. Most telecom managers can’t really conduct true telecom expense management.

What have you got to lose by having a true telecom audit?

Your bills will actually lose weight. Bill consolidation can be performed after the audit is completed to reduce workload for the Accounts Payable Team and for the Telecom Manager who is buys keeping your lines and circuits operational.

With a telecom expense audit your bills will cost less and you may get some large and much deserved refunds.

Your goal? Stop wasting time looking at your phone and telecom bills. Find a good telecom expense management company with many references and check them out. Another alternative (if you have the time and staff), is to enroll your staff in a professional telecom expense management training course.

Here are some of tips:
• Look for a company that doesn’t sell any products
• Ask auditing firms that you are considering whether they use optical scanning software to conduct the audit.
• Look for a company that replies quickly via email or phone (slow replies may mean they are too busy to start your audit, or may be very slow in conducting your audit.
• Be certain to ask for references, then contact those references
• Ask if there are upfront fees associated with the audit
• Don’t believe reports that show savings. Ask for the before and after bills for proof savings occurred.
• If you determine you want to keep all the savings in-house then enroll in a telecom expense management workshop. A telecom training workshop will provide a process which your staff will retain more thoroughly than the memorization and note taking in a telecom seminar.


Auditel Inc ( provides telecom expense management and training for corporate and government entities and has for over 14 years. Our telecom audits add protection and savings. Call now for a free consultation 800-473-5655. White papers may be viewed at

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