Telecom Cost Management

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October 29, 2007

Telecom Cost Management Provider Optelcon Opens Back-office BPO Center in Pune, India

By Mae Kowalke, TMCnet Contributor


Telecom cost management solutions provider Optelcon on Monday announced the opening of its new support center in Pune, India. This center is dedicated to supporting cost-effective telecom cost management and business process outsourcing (BPO) services offered by Optelcon.
 
The company said it opened this new center in response to demand from partners for assistance with time-consuming business processes, like telecom cost management, that are more efficiently outsourced than performed-in house. The center houses a team of more than 50 analysts, invoice processing experts and support personnel.
 
From the new center, Optelcon will provide a variety of BPO services, including inventory creation, manual invoice data entry, dispute resolution, invoice processing, and moves/adds/deletes/changes (MACDs). Only a week into its operation, Optelcon said the center was providing services to more than six telecom expense management companies serving more than 15 Fortune 1000 enterprises in the U.S., Central and Latin America.
 
Optelcon stressed that its partner and clients will continue dealing directly with the company’s U.S. offices; the Pune facility is a back-office operation that results in clients getting the local support they expect and also obtaining significant cost advantages.
 
Robert Pommer, Optelcon’s CEO, explained that, by tapping into the talent pool in Pune, Optelcon is able to provide world class back-office support at a fraction of the cost of traditional, U.S.-based firms. Initial response to the new facility, he added, has far exceeded the company’s expectations and fits very well with its overall strategy.
 
“Our strategy of becoming the back office technology and BPO provider to other TEM first has really differentiated us in the marketplace,” Pommer said in a statement. “Allowing other TEM providers to focus on growing their businesses instead of other time-consuming processes, we have created a real ‘win-win’ proposition.”
 
To learn more about Optelcon’s TEM and BPO services, please visit the Telecom Cost Management channel on TMCnet.com, brought to you by Optelcon.
 

Want to learn more about the topic covered in this article? Check out TMCnet’s White Paper Library, a collection of in-depth information on relevant topics affecting the IP communications industry. This information is free to registered users.

 
Mae Kowalke is an associate editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. She also blogs for TMCnet here.


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